Field Training: Collaborative Skills – What Did They Say? Decoding Nonverbal Communication sponsored by KR-HR and Nucleus Learning.  Attendees will receive 1.5 CEU's and a certificate of completion.
Class will be taught by Karen Hughey.

This field training includes:

1. A “Putting it Into Action” post-training activity for participants to complete and use for discussion with #2.
2. A Manager’s post-training coaching guide to increase the transfer of learning effectiveness that results in behavior and performance enhancements.

1. Complementary to Verbal Communication: Nonverbal cues often complement and enhance verbal communication. They provide additional context, emotional depth, and clarity to spoken or written messages. For example, a smile while saying "thank you" conveys sincerity and warmth.
2. Expressing Emotions: Nonverbal cues are a primary means of expressing emotions. Facial expressions, for instance, can communicate happiness, anger, sadness, or surprise. Understanding these cues helps in grasping the emotional context of a conversation.
3. Conveying Attitudes and Intentions: Nonverbal cues can reveal a person's attitudes and intentions. Posture, gestures, and eye contact can indicate confidence, attentiveness, openness, or defensiveness.
4. Interpreting Ambiguities: In situations where verbal communication is ambiguous or contradictory, nonverbal cues often clarify the intended message. They help listeners make sense of what is being said.
5. Building Relationships: Nonverbal communication is vital for building and maintaining positive relationships. It fosters rapport, trust, and mutual understanding. For instance, active listening through nonverbal cues demonstrates respect and empathy.
6. Detecting Deception: Nonverbal cues can be critical in detecting deception. Inconsistencies between verbal and nonverbal signals may indicate dishonesty.