Field Training: Collaborative Skills – Navigating Conflict Management To Create A Win-Win sponsored by KR-HR and Nucleus Learning. Attendees will receive 1.5 CEU's and a certificate of completion.
Class will be taught by Karen Hughey.

This field training includes:

1. A “Putting it Into Action” post-training activity for participants to complete and use for discussion with #2.
2. A Manager’s post-training coaching guide to increase the transfer of learning effectiveness that results in behavior and performance enhancements.

1. Open Communication: Encourage open and honest communication between the parties involved. Create a safe space for individuals to express their concerns, needs, and perspectives.
2. Active Listening: Ensure that all parties actively listen to each other. This means truly understanding and empathizing with the other person's point of view, rather than simply waiting for your turn to speak.
3. Identify Common Goals: Find common goals and interests that both parties share. Focusing on these commonalities can serve as a foundation for collaboration.
4. Problem-Solving: Introduce problem-solving techniques, such as brainstorming or using creativity to generate solutions. Encourage collaboration in finding mutually beneficial resolutions to address the root causes of the conflict.
5. Clear Communication: Emphasize the importance of clear and effective communication. Teach participants to express their needs and expectations clearly, avoiding ambiguity that can lead to misunderstandings.
6. Conflict Anticipation: Teach participants how to anticipate potential conflicts and address them proactively. Preventing conflicts from escalating is often easier than resolving them after they've reached a critical point.
7. Consensus Building: Encourage consensus building where all parties can agree on a solution. This ensures that everyone is genuinely satisfied with the outcome.