Chapter Lunch Meeting--Aug. 2019
Lunch Keynote: We Are all Social, but Why Are Some Jerks So Social?
Tips for using Social Media & How to Respond to Negative Reviews
Presenter: Elton Mayfield, ER Marketing
The power of social media…it’s everywhere. How can you leverage this massive communication opportunity for your business? Your customers are on social media and review sites and they have the power to leave a review about your business. And not all of them are good. How do you respond to negative reviews? It’s NOT by saying what you think. Did you know that a negative review can cost you 30 customers? Did you know that a 1-star increase on your review sites can increase your revenue by close to 10%?